Return Policy
Return Policy
At Maybe Never, we want you to love your purchase, but we understand that sometimes things don’t work out. Below is our return and refund policy to ensure a smooth process for you.
Can I Return My Order?
Yes, you can return your order under the following conditions:
- All items must be returned in their original packaging with all parts and components included.
- The product must show normal handling; items damaged due to careless handling are not eligible for return.
- Hygiene-sensitive products must be thoroughly cleaned before being returned.
- Defective products must be reported immediately upon receipt.
- Customers are responsible for the return shipping costs.
- Returns will be processed within 7 working days, and you will receive an acknowledgment once processed.
- We reserve the right to reject returns if items appear used, damaged, or do not meet the above conditions.
How to Return Your Order
To initiate a return, please follow these steps:
- Email us at info@maybe-never.com
- Include the following details in your email:
- Order number
- Reason for return
- A photo of the product if it is damaged
- Your full name and address
- Once we review your request, we will provide you with the return address. Please note: Do not send items to the sender address on the package.
Cancellation Conditions
You have the right to cancel your order within 14 days under the following conditions:
- The cancellation notice must be sent to Maybe Never via email.
- Goods must be returned at the buyer’s expense.
- Refunds will be processed within 14 days upon receipt of the goods, excluding delivery costs.
Transit and Shipment
- Orders cannot be canceled once shipped due to our automated system. If your order has already been shipped, wait until you receive the goods, then proceed with the return process.
- All returns must be sent to our central warehouse at the customer’s expense.
If you have any questions or need further assistance, please contact our customer service team. We’re here to help!